1.1 Reservation: To book the 10-Day Mekong & Angkor Tour, a completed booking form along with a deposit of 30% of the total tour price is required. Full payment must be made at least 30 days before the tour departure date.
1.2 Payment Methods: Payments can be made via bank transfer, credit card, or other payment methods accepted by our company. All transactions must be in USD.
1.3 Confirmation: Your booking is confirmed upon receipt of the deposit and issuance of a booking confirmation email. Please review your confirmation and notify us immediately if there are any discrepancies.
2.1 By the Customer: Cancellations must be made in writing. The following cancellation fees apply:
2.2 By Us: We reserve the right to cancel the tour if necessary due to unforeseen circumstances, including but not limited to, natural disasters or political instability. In such cases, a full refund or an alternative tour will be offered.
3.1 Included: The tour includes accommodation, bike rentals, certified guides, support vehicles, all specified meals, airport transfers, and entrance fees to attractions as listed in the itinerary.
3.2 Excluded: The tour price does not include personal expenses, travel insurance, optional activities, tips, and entrance fees not specified in the itinerary (e.g., Angkor Wat entrance fee of $37 USD).
4.1 Requirements: Participants should be in good health and have a moderate level of fitness. Please consult with a healthcare provider if you have any medical conditions or concerns before joining the tour.
4.2 Responsibility: It is your responsibility to inform us of any dietary restrictions or medical conditions that may affect your participation in the tour.
5.1 Mandatory Insurance: Travel insurance is mandatory for all participants. You must obtain comprehensive travel insurance that covers medical expenses, trip cancellation, and loss or theft of personal belongings.
6.1 General Liability: Our company is not responsible for any injury, loss, or damage to property or personal belongings during the tour. Participants are responsible for their own safety and well-being.
6.2 Force Majeure: We are not liable for delays or cancellations due to force majeure events such as natural disasters, strikes, or political unrest.
7.1 Alterations: We reserve the right to alter the itinerary or make changes to the tour arrangements if necessary. We will make every effort to ensure that such changes are kept to a minimum and that the quality of the tour is maintained.
8.1 Feedback: If you have any concerns or complaints during the tour, please notify our guide or tour representative immediately. We will do our best to address any issues as they arise.
8.2 Post-Tour Complaints: Complaints received after the tour must be submitted in writing within 14 days of the tour’s completion.
9.1 Jurisdiction: These Terms & Conditions are governed by and construed in accordance with the laws of Cambodia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Cambodian courts.
10.1 Agreement: By booking the tour, you agree to abide by these Terms & Conditions. Please review them carefully and ensure you understand and accept them before making your reservation.