Hotel Cancellation and Refund Policy
WadStars Travel & Tourism offers hotel rate plans with different cancellation conditions. The policy that applies to your booking is the one displayed for your selected rate plan and recorded in your booking confirmation. Please review the rate conditions before completing a reservation.
Flexible cancellation — 48 hours
Free cancellation: You may cancel without a cancellation charge up to 48 hours before the scheduled check-in time at your booked hotel.
Late cancellation: A cancellation made less than 48 hours before check-in may incur a fee equal to 100% of the total reservation amount. A no-show may also incur the full reservation charge.
Booking changes: Requests to change dates should be submitted at least 48 hours before arrival. Changes are subject to availability, hotel approval and any difference in room price.
Flexible cancellation — 72 hours
Free cancellation: You may cancel without a cancellation charge at least 72 hours before the hotel’s scheduled check-in time.
Late cancellation: Cancellations within 72 hours of check-in may incur a charge equal to 100% of the total booking value. A no-show may also incur the full reservation charge.
Booking changes: Changes requested at least 72 hours before check-in may be considered, subject to hotel confirmation, availability and any change in rates.
Non-refundable bookings
A Non-Refundable rate is not eligible for free cancellation. Cancelling the reservation or failing to arrive may result in a charge of 100% of the total reservation value. Automatic online cancellation and free date amendments are not available under this policy. For exceptional circumstances, contact the responsible hotel; any accommodation is at its discretion and subject to applicable law.
How cancellation deadlines are calculated
The deadline is calculated backwards from the accommodation’s scheduled check-in time in the hotel’s local time zone. For example, if check-in is scheduled for 2:00 PM on Friday, a 48-hour deadline is 2:00 PM on Wednesday, and a 72-hour deadline is 2:00 PM on Tuesday. Your confirmation is the reference for your actual stay dates, check-in time and applicable rate conditions.
Refunds and prepaid amounts
Where a booking qualifies for free cancellation, a refund of an amount already paid may be due. Processing times depend on the original payment method and the payment provider. For late-cancellation or non-refundable bookings, cancellation charges may be deducted from the amount paid or remain due if the booking has not yet been paid. Any mandatory statutory rights under applicable law continue to apply.
Which policy applies to my booking?
WadStars has configured three hotel cancellation policy types: 48 Hours, 72 Hours and Non-Refundable. The Standard Rate currently uses the 48-hour policy in the WadStars hotel platform. This does not guarantee that every hotel or external booking channel offers all three choices. Check the particular listing and the written booking confirmation. Terms shown at checkout for the selected rate plan take precedence over this general guide, subject to applicable law.
Need to cancel or change a reservation?
Contact the hotel or the booking provider stated in your confirmation, include your reservation reference and the requested change, and ask for written confirmation of the outcome. Do not assume a request is approved until you receive confirmation.
See also the WadStars Terms and Conditions and Privacy Policy.
Last updated: 18 October 2026.